This step will depend on the products or service a business is providing. It proposes that where possible, repair schemes are set up and links are made with a local repair shop to refer customers to if a product is damaged. This can be done by:

• Partnering with a local organisation which has a repair scheme already set up.
• Setting up a new department specialising in repairing products.
• Providing information to customers on how they can repair products at home, using video tutorials, leaflets, workshops etc.
• Providing information on how to maintain and prolong the lifespan of products.