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30 Steps to Another Way Business: Products & Services

Step 21: Product repair

This step will depend on the products or service a business is providing. It proposes that where possible, repair schemes are set up and links are made with a local repair shop to refer customers to if a product is damaged. This can be done by:

  • Partnering with a local organisation which has a repair scheme already set up.
  • Setting up a new department specialising in repairing products.
  • Providing information to customers on how they can repair products at home, using video tutorials, leaflets, workshops etc.
  • Providing information on how to maintain and prolong the lifespan of products.